Shipping Address
We will only ship to the billing or shipping address provided at the time of purchase.
Please ensure that accurate addresses and a reachable phone number are provided when completing your order.
We do not ship to P.O. Boxes and only deliver to valid physical addresses.
We are not liable if an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods will incur additional shipping charges, which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If you need to request a change of shipping address, please email us at aza.sakurajapan@gmail.com within 12 hours of submitting your order.
If a request to change the shipping address is made more than 24 hours after order confirmation, customers will be responsible for any additional shipping charges.
Shipping Time
Estimated time of arrival (ETA) is 4-8 weeks from the deposit date for US ready stock and pre-orders.
For MY ready stock, products will be shipped within 3 to 5 working days. Delivery typically takes an additional 2-5 working days (Monday to Friday) to reach your destination.
Tracking Number
Once goods leave our warehouse and are picked up by our shipping partner, the tracking ID will be sent to you via email/WhatsApp.